DO YOU HAVE A SHIPMENT OUTSIDE THE EUROPEAN UNION?
You need to have a pro-forma or a commercial invoice. Send it with our AWB number as soon as possible after your booking to our customer service by email. You can use our templates or your own invoices. Note that the invoice will often have to be signed in quadruplicate and accompany the package. Make sure that the invoice is not placed inside the package.
Commercial invoice is to be used, if your goods are or will be sold.
The pro forma invoice is used if the goods are not to be sold. For example, a spare part or a gift you send.