Any claims against Jetpak must be made in writing:
within 14 days from receipt of the goods in case of damage or partial loss of the Shipment.
within 21 days after delivery of the goods in case of delay of the Shipment.
within 120 days from the date of issue of the air waybill in case of total loss (complete non-delivery) of the Shipment.

In case of lost, partially lost or damaged goods, Jetpakā€™s customer service should be contacted before returning, selling or repairing the goods.
If the goods are damaged, please save the packaging for any inspection that may be necessary.
Jetpak is not responsible for damages caused by inherent defects of the goods, damage due to insufficient packing, nor by an act of public authority carried out in connection with the entry, exit or transit of the shipment

Terms and conditions

Due to annual leave/summer holidays you may experience slower response from our team.

If urgent, please contact your local Jetpak office.


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