Cookie and privacy policy

When you are using the Jetpak web site we will collect information about you. This includes the information you enter in your profile; in the orders you place with Jetpak as well as information on how you use our site (we track this using cookies).

The personal data you submit on the Jetpak web site and the information on how you use our site will be treated with the utmost care and respect. Jetpak will use your personal data to fulfil our obligations during the handling and administration of your consignments, payments and in the kind of statistical analysis we normally perform as part of our ongoing services improvement program. This includes use of your data for the following purposes: order administration, security screening, consignment management and tracking, accounting, billing and audit, payment card verification and other credit related purposes, administrative and legal purposes, system testing, maintenance and development, customer relations and statistics.

For these purposes, and subject to the transport arrangements you have chosen, we may need to disclose and transfer your personal data to companies within the Jetpak Group, to airlines and other companies involved in the transportation of your consignments, data processing companies and customer service organisations working on our behalf, governments and enforcement agencies, credit card companies, etc., which may involve sending your personal data outside the European Union and the European Economic Area.

We may contact you by phone, e-mail, SMS or fax in case there would be a problem with the delivery of your consignment. You may also subscribe to automated messages sent by our system and you may at any time opt out or change the settings for these automated messages.

In order to present offers and services that we believe are of particular interest to you, Jetpak may use your personal data for marketing and communication purposes. You may at any time opt out of receiving these marketing communications.

Jetpak will never allow a third party to use your personal data or data about your consignments for any purpose at all, including marketing and communication purposes, except as required by law.

You can always delete or change the personal data that you have on file with Jetpak by contacting the nearest Jetpak representative. Deleting your personal information means that Jetpak no longer actively will be using this information. However, it may still exist on backup files that are either saved as part of normal IT operations or required by law.


Jetpak is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Jetpak has put in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payments and are not used for other purposes. The real-time payment processing solution we use does not ever store your credit card number on our servers.


For the purpose of this Privacy policy Jetpak and Jetpak Group shall mean Jetpak in Denmark-Finland-Norway-Sweden and any representative of Jetpak explicitly contracted by Jetpak to provide call center and/or transportation services.

For any further questions on our privacy policy please contact us.