99 % of our deliveries are on time. We are so confident about our performance quality that we have a money back guarantee if your shipment is delivered more than one hour late.*
Our guarantee is only valid for our fastest delivery option called Jetpak Direct. You get your money back if the shipment is delayed more than one hour from the time given at the time of the booking.
Good to know
*Guarantee is not valid if:
- The shipment's weight exceeds 50 kg or 50*50*50 centimetres.
- The shipper or the consignee have contributed to the delay.
- The information given at the time fo the booking is incorrect.
- The delay is due to circumstances beyond Jetpak's control (Force Majeure) such as customs, bad weather, flight cancellations, traffic delays/ accidents.
The guarantee does not cover consequential costs such as loss of profit, personnel costs etc.