FAQ
To send something from door to door should be easy. Below we have answered some of the most common questions. If you have any other questions, please feel free to contact us at +46 775 700 000 or at kundservice@jetpak.se.
We deliver shipments in the Nordics and most of the Europe within a day. If you have an order number, you can easily check the timetable from our tracking service.
For instructions, please see our eOrder+ manual.
Swedish version of the manual can be found here.
To give you an exact price we need to know how big and heavy your shipment is and the desired destination. Call our customer service or send us an email to get a quote.
You can find our contact information here.
You can send anything from an envelope, a set of keys to something that weighs several hundred kilos. Once we actually shipped a whale.
However, there are a few things you should consider:
If your shipment is to be flown your price will be based on weight, per kilo.
For security reasons, we do not carry dangerous goods though certain exceptions apply.
Read more here.
Changes in fuel prices have contributed to higher costs for the transportation industry. Jetpak’s fuel charge is based on actual cost in relation to air transportation and ground transportation with trucks.
The fuel surcharge is 1,20€ per kg (per May 16th 2023).
When booking a Jetpak shipment online or via our customer service, you will always be quoted the final sum, which includes fuel charge (excluding VAT). Jetpak reserves the right to adjust the fuel charge without prior notice. Both the amount and duration of the charge is determined by Jetpak.
Due to significantly increased supplier cost and changed handling processes, we have implemented the following surcharge:
The surcharge is valid for all air products within specified amounts:
• 1,15€ / kg (chargeable weight)
• Minimum 13,50€ per AWB (per shipment)
• Maximum 75€ per AWB (per shipment)
If you have any questions, please do not hesitate to contact our customer service cs.eu@jetpak.com / +32-2-300 24 24 or your sales representative.
The Jetpak Fuel & Sustainability index is based on Sveriges Åkeriföretags index, with a 65/35 split between “diesel + other costs” and “HVO + other costs” (www.akeri.se).
The index is adjusted every month, based on the actual index one month before.
Jetpak FS surcharge is 24,50% valid from May 16th, 2023