When it comes to evaluating company performance, one of the best indicators is customer satisfaction.
This is why we frequently ask our customers what they think of Jetpak. This time we interviewed SR Group´s branch manager Espen Årne who – in his own words – is a young man in his early forties, having nearly 20 years of experience in the fast changing freight forwarding business.
But first let´s go back 40 years.
It all begun with two young men with lorries and a will to serve the oil industry locally in Stavanger. Over the years their company, SR Group, grew and customers enquired more and more services.
Today SR Group offers a wide range of transport and logistics services, such as supply chain management, warehousing, 3PL, domestic transports by road, air and sea, imports & exports by road, air, ocean and rail, Customs brokerage and chartering. Rig moves and ships agency services are segments that continue to grow.
“Our core business is still serving the oil and gas industry, but expanding into new industries – like textiles and consumer goods – is on the rise” Årne clarifies.
The business getting bigger and more challenging SR Group needed a good partner. That´s when Jetpak jumped in.
”As a freight forwarder we are often in need of express pickups for both domestic and international shipments. Jetpak is a valuable partner for us in order to meet the schedules for these time critical shipments.
As Jetpak has expanded to European locations, SR Group is able to receive the same service for urgent shipments from and to Europe as for domestic or Nordic pickups and deliveries.
“For urgent door-to-door shipments to or from Europe, we highly recommend Jetpak to our customers“, says Årne.
SR Group is also utilizing tailor-made transport solutions for time critical shipments, for example delivering urgent rig spares from one part of the country to a helicopter standing by ready to fly out to a rig.
For non-urgent deliveries SR Group offers Next Day services for a more economical solution.
“The services and network provided by Jetpak is vital for SR Group. It helps us deliver the best quality and service to our clients. Thanks to Jetpak´s late opening hours, flexibility and pro-activeness we are able to deliver quick transport solutions for our customers. To describe Jetpak in three words: it is Reliable, Proactive, and Effective.”