Jetpak Terms and Conditions

Jetpak Terms and Conditions of Carriage

 These Terms and Conditions shall apply to all of Jetpak’s Shipment services. In these Terms and Conditions a “Shipment” means all documents, parcels or packages that may be transported by Jetpak on behalf of you, as a “Shipper”, in order to provide Jetpak’s services.

Shipper's responsibility

By purchasing the service and giving Jetpak a Shipment, the Shipper agrees to these Terms and Conditions. Certain international treaties, including the Warsaw Convention and the Montreal Convention, may be applicable to the Shipment and may limit Jetpak’s liability for damage, loss or delay, as described below under limitation of liability.

The Shipper authorises Jetpak to act as agent for import/export control and customs purposes. It is the Shipper’s responsibility to provide proper documentation to ensure customs clearance, when applicable. Jetpak is entitled to pay all fees and taxes for the Shipment, in accordance with applicable regulations, on behalf of the Shipper. Jetpak has the right to claim all such expenses from the Shipper, including any applicable handling fees.

The Shipper is responsible to ensure that the goods are properly packed, marked, and addressed to ensure safe transportation with ordinary transportation handling. When the Shipment is delivered, both the content and the packaging must be controlled.

In order for Jetpak to be able to carry out its services in a timely manner, the Shipper also agrees to:

(1)   ensure that only authorised personnel handle the Shipment while under the Shippers control (including preparation, storage and transportation);
(2)   accept that Shipments may be examined due to security reasons;
(3)   certify that Shipments do not contain any prohibited articles;
(4)   in writing, confirm any changes in the security procedures to the regulated agent, e.g. Jetpak.

Dangerous goods & valuable goods

In general, Jetpak does not transport dangerous goods. However, certain exceptions apply, such as the transportation of dry ice and goods stored in dry ice, where specific conditions apply to the content declaration, packing and marking of the goods. The Shipper must confirm that the submitted declaration of contents is correct and that the Shipment complies with the IATA Dangerous Goods Regulations (DGR) and the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR). The Shipper is fully responsible for satisfying these conditions. Jetpak reserves the right to charge an additional fee for hidden dangerous goods. Please contact Jetpak’s customer service for other exceptions for dangerous goods.

If the Shipment contains particularly sensitive or valuable goods, Jetpak shall be informed at the time of the booking, before any agreement is made. An increased declared value of the Shipment will only apply if it has been accepted by Jetpak in writing prior to the transportation of the Shipment.

Processing of personal data

Jetpak will process personal data to fulfil obligations during the handling and administration of Shipments, payments and in the kind of statistical analysis normally performed as part of Jetpak’s ongoing services improvement program. Jetpak is data controller and undertakes to comply with applicable data protection legislation when processing such personal data.

Limitation of liability

If the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention and the Montreal Convention apply. The Montreal Convention, when applicable, prevails over the Warsaw Convention and over any national provisions incompatible or contrary to the convention. These conventions govern, and in most cases limit, the liability of the carrier in respect of loss, damage or delay of cargo. Carriage hereunder is subject to the rules relating to liability established by the Warsaw Convention and the Montreal Convention unless such carriage is not "International Carriage" as defined by the conventions. For national carriage, Jetpak’s liability shall be limited in accordance with the provisions of NSAB 2015.

To the extent not in conflict with the forgoing, carriage under these Terms and Conditions is also subject to applicable national law implementing the conventions, government regulations, applicable airline’s General Conditions of Carriage and requirements as well as Jetpak's applicable tariffs, rules, regulations and conditions. These applicable tariffs, rules, regulations and conditions of Jetpak can be obtained upon request.

For courier shipments, NSAB 2015 (General conditions of the Nordic association of freight forwarders) together with country specific laws and regulations shall apply. For specific information, please see the end of this page. A time guarantee for the Shipment under NSAB 2015 will only apply if Jetpak has agreed to this in writing.

Storing of goods

The provisions on storage in NSAB 2015 shall not apply unless storing of goods has been expressly agreed.

Force majeure

If Jetpak cannot perform its service according to the agreement and this is due to conditions outside of Jetpak’s control, which may not have been predicted nor reasonably could have been overcome, such condition shall be considered a valid reason for Jetpak to deliver any affected Shipments at a later point in time, without penalty or other compensation to any party. Such conditions include, but are not limited to, strike, war, natural disaster, national state of emergency, decisions by governments or authorities or similar actions. If Jetpak, due such conditions or actions is unable to fulfil its contractual obligations during a period of more than six (6) months then Jetpak shall, without compensation to the customer no longer be bound by its contractual obligations. Jetpak shall then inform the customer in writing.

Right to inspect

Jetpak reserves the right to open and inspect the Shipment to ensure that the contents correspond to the declaration submitted by the sender. Jetpak further reserves the right to verify the declared weight and volume at any time.


Any claims against Jetpak must be made in writing:

(i)        within 14 days from receipt of the goods in case of damage or partial loss of the Shipment
(ii)       within 21 days after delivery of the goods in case of delay of the Shipment;
(iii)      within 120 days from the date of issue of the air waybill in case of total loss (complete non-delivery) of the Shipment.

In case of lost, partially lost or damaged goods, Jetpak’s customer service should be contacted before returning, selling or repairing the goods. If the goods are damaged, please save the packaging for any inspection that may be necessary. Jetpak is not responsible for damages caused by inherent defects of the goods, damage due to insufficient packing, nor by an act of public authority carried out in connection with the entry, exit or transit of the Shipment.

Jetpak is not liable towards any other party than the Shipper.


Jetpak reserves the right to carry the Shipment by any means available, unless specific contrary instructions are given in writing on the air waybill. With regards to the liability, Jetpak will assume the liability limits of the Warsaw Convention and Montreal Convention. For that purpose, "carriage by air" shall be considered as the entire time the Shipment is in the care, control or custody of Jetpak or its agents and without taking into consideration the means of transportation or storage.

Pickup and Delivery

07:00–16:59 local time, Monday through Friday, at normal rates.
08:00–16:59 in Finland.

17:00–06:59 local time, Monday through Friday, weekends and holidays at an extra fee.
17:00–07:59 in Finland. 

Volume weight

If the Shipment’s volume weight (calculated as set out below) is higher than the actual weight, the volume weight is used to calculate the Shipment cost.

1 m3 = 200 kg for air shipments.

1 m3 = 280 kg for courier shipments.

Fuel Surcharge

Jetpak’s fuel surcharge can be found here.

Price and payment terms

Jetpak normally conducts annual price adjustments, unless otherwise agreed. Jetpak undertakes to inform the Shipper of the price changes at least thirty (30) days [fourteen (14) days in Norway] in advance. In addition, Jetpak has the right to perform price adjustments caused by increased costs that were not possible to foresee. Such costs may include taxes, increased fuel prices or changes in exchange rates. Any additional unexpected fees, such as bridge fees, ferry surcharge, congestion fees or other types of government fees will be invoiced by actual amount.

In case a reminder or a collection notice must be issued, extra fees will apply. In case the Shipper wants to issue the invoice to another party, a fee will be charged. If any dispute arises the Shipper is always responsible for the payment.

The latest version of Jetpak’s terms and conditions shall always be applicable and is available for viewing at Jetpak undertakes to inform the Shipper about any major changes of the terms and conditions at least thirty (30) days [fourteen (14) days in Norway] in advance.


If any provision of these Terms and Conditions is declared or deemed void, invalid or unenforceable in whole or in part for any reason, the remaining provisions shall remain in full force and effect.

Governing Law

Any dispute arising under or in connection to these Terms and Conditions shall be subject to the jurisdiction of the courts at Jetpak’s principal place of business, and be governed by the law of that country.

For courier shipments

Jetpak follows the agreed business practices covered in the following legal agreements


• NSAB 2015
• Warsaw Convention
• CRM Convention
• Montreal Convention
• International Civil Aviation Organization
• International Air Transport Association
• European Road Transport Regulation on dangerous goods
• Country specific laws


• Alltrans 2007
• Allbud 98
• Luftfartslag


• Ilmailulaki 864/2014
• Laki kaupallisista tavarankuljetuksista tiellä21.7.2006/693, korvataan 1.7.2018 --> Laki liikenteen palveluista 320/2017
• Turva-asetus (EY) N:o 300/2008 (koonnos)


• Lov av 11 juni 1993 nr. 101 om luftfart
• Lov av 20. desember 1974 nr. 68 om veifraktavtaler
• SDR-verdien fastsettes daglig av Det internasjonale valutafond (IMF) på grunnlag av et veid gjennomsnitt av et utvalg valutaer, jf. luftfartsloven § 10-22 (7) og sjøloven § 505. SDR-verdien fås opplyst ved henvendelse til Norges Bank eller og var 5. April 2018
NOK 11,39.
• Lov av 20.juni 2014 nr. 27 om opplysningsplikt og angrerett m.v. ved fjernsalg og salg utenfor fast utsalgssted
• Lov av 14. mai 2004 nr. 25 om voldgift